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Call us Toll Free at 800-329-2725


WARRANTY DISCUSSION

What is a warranty, and how long should it last? Well, to start with a warranty is not a service policy, like you purchase for a TV or washing machine, agreeing to fix whatever goes wrong, for any reason.

A warranty is your guarantee that the proper high quality parts, along with accurate machining and fitting and expert craftsmanship will result in a product that will perform and endure very much like a new unit.

Outboard motors are two stroke reciprocating motors. This means the pistons and rods makes two strokes (up and down) per turn of the engine. Most of these motors cruise around 4,500 revolutions per minute (RPM), which translates to 75 revolutions per second (RPS) or 270,000 revolution per hour (RPH), resulting in 540,000 strokes per hour. In a little over 3 ½ hours, the rotating parts will have turned over 1 million times, and the pistons and rods will have completed 2 million strokes.

With so many parts moving at such a frantic rate, trouble comes immediately if things are not assembled properly, or if a problem occurs in the fuel, cooling or lubrication system. It is for that reason we break in our motors 2 hours before shipping or installing them. It is rare to have a built-in problem to show up after break-in. With that in mind, realize that failure after 1 or 2 years (certainly 3 or 4or 5) is probably due to something that “came onto” the motor, Not something “built in”.

The more common causes of powerhead trouble or failure, not the only ones:

  • Old Fuel
  • Dirty Carburetors or Filters
  • Plugged or Compromised Cooling System
  • Maintenance Related or Poor Electrical Components etc.
  • Improper Fuel and Oil Mixture  
  • Overload Due to Wrong Propeller Size

Knowing your powerhead probably failed from one of the above causes, we are determined to find the reason of failure, so as to not repeat it.

We don’t offer a 5 year or lifetime warranty, like some of our competitors. We feel that creating a false sense of security with unrealistic warranty promises is at best misleading, usually resulting in the customer being denied warranty coverage, on the grounds that the problem wasn’t covered. Troubles after a period of a year or two are almost always not the motors fault. We offer 1 year 100%, followed by 2 years at 50/50 parts and labor, on our rebuilt powerhead.

We will act fairly, courteously, and quickly to resolve any troubles you might have - we want your referrals and your business in the future.                   

 

 


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Physical address:
Chris Carson’s Marine Service and Supply
US HWY 1, Mile Marker 98.6 Bayside
Key Largo FL 33037

Shipping and Mailing address:
Chris Carson’s Marine Service and Supply
82 Henry Morgan Dr.
Key Largo FL 33037

Email:
ccms@terranova.net

Phone Numbers:
Local number: (305)-852-2725
Toll Free number: 800-329-2725